| ID | Name | Label | Values | Value Labels |
| 1 | q3 | Employees are Courteous | 1 2 3 4 5 |
Strongly Disagree Disagree Uncertain Agree Strongly Agree |
| 2 | q4 | Employees are helpful | 1 2 3 4 5 |
Strongly Disagree Disagree Uncertain Agree Strongly Agree |
| 3 | q5 | Employees are professional | 1 2 3 4 5 |
Strongly Disagree Disagree Uncertain Agree Strongly Agree |
| 4 | q6 | Employees are available | 1 2 3 4 5 |
Strongly Disagree Disagree Uncertain Agree Strongly Agree |
| 5 | q7 | savings rates | 1 2 3 4 5 6 |
Very High High Average Low Very Low No Opinion |
| 6 | q8 | statement frequency | 1 2 3 4 5 6 |
Very High High Average Low Very Low No Opinion |
| 7 | q9 | statement frequency | 1 2 3 4 5 |
Too Often Very Often About Right Not Often Enough Never |
| 8 | q10 | statement accuracy | 1 2 3 4 |
Excellent Good Fair Poor |
| 9 | q11 | statement understandable | 1 2 |
Yes No |
| 10 | q12 | Account Confidential | 1 2 |
Yes No |
| 11 | q13 | regular share account | 1 2 |
Aware and Have Used Aware but Have Not Used |
| 12 | q14 | special subaccounts | 1 2 |
Aware and Have Used Aware but Have Not Used |
| 13 | q15 | Christmas club account | 1 2 |
Aware and Have Used Aware but Have Not Used |
| 14 | q16 | IRA | 1 2 |
Aware and Have Used Aware but Have Not Used |
| 15 | q17 | Master credit card | 1 2 |
Aware and Have Used Aware but Have Not Used |
| 16 | q18 | signature loans | 1 2 |
Aware and Have Used Aware but Have Not Used |
| 17 | q19 | new car loans | 1 2 |
Aware and Have Used Aware but Have Not Used |
| 18 | q20 | late model car loans | 1 2 |
Aware and Have Used Aware but Have Not Used |
| 19 | q21 | older model car loans | 1 2 |
Aware and Have Used Aware but Have Not Used |
| 20 | q22 | household goods loans | 1 2 |
Aware and Have Used Aware but Have Not Used |
| 21 | q23 | recreational loans | 1 2 |
Aware and Have Used Aware but Have Not Used |
| 22 | q24 | share collateralized loan | 1 2 |
Aware and Have Used Aware but Have Not Used |
| 23 | q25 | IRA loans | 1 2 |
Aware and Have Used Aware but Have Not Used |
| 24 | q26 | line of credit loans | 1 2 |
Aware and Have Used Aware but Have Not Used |
| 25 | q27 | currently have loan | 1 2 |
Yes No |
| 26 | q30 | CU rates lower | 1 2 3 4 5 |
Strongly Disagree Disagree Uncertain Agree Strongly Agree |
| 27 | q31 | CU confidential | 1 2 3 4 5 |
Strongly Disagree Disagree Uncertain Agree Strongly Agree |
| 28 | q32 | CU is prompt | 1 2 3 4 5 |
Strongly Disagree Disagree Uncertain Agree Strongly Agree |
| 29 | q33 | CU meets needs of members | 1 2 3 4 5 |
Strongly Disagree Disagree Uncertain Agree Strongly Agree |
| 30 | q34 | CU loan applications simple | 1 2 3 4 5 |
Strongly Disagree Disagree Uncertain Agree Strongly Agree |
| 31 | q37 | overall rating | 1 2 3 4 5 6 |
Excellent Good Average Poor Very Poor No Opinion |
| 32 | overall_employee_performace | range: 2.8-5.0 | ||
| 33 | q38 | headquarter | 1 2 |
yes no |
| 34 | employeeperformance | range: 2.8-5.0 | ||
| 35 | at_emp | range: 2.8-5.0 | ||
| 36 | q7r | Savings rates | 1 2 3 4 5 |
Very Low Low Average High Very High |
| 37 | q8r | Fund borrowing rates | 1 2 3 4 5 |
Very Low Low Average High Very High |
| 38 | q9r | Statement Frequency | 1 2 3 4 5 |
Never Not Often Enough About Right Very Often Too Often |
| 39 | q10r | Statement Accuracy | 1 2 3 4 |
Poor Fair Good Excellent |
| 40 | q13r | Regular share account | 1 2 3 |
Unaware Aware but Have Not Used Aware and Have Used |
| 41 | q14r | Special subaccounts | 1 2 3 |
Unaware Aware but Have Not Used Aware and Have Used |
| 42 | q15r | Christmas club account | 1 2 3 |
Unaware Aware but Have Not Used Aware and Have Used |
| 43 | q16r | IRA | 1 2 3 |
Unaware Aware but Have Not Used Aware and Have Used |
| 44 | q17r | Master credit card | 1 2 3 |
Unaware Aware but Have Not Used Aware and Have Used |
| 45 | q18r | Signature loans | 1 2 3 |
Unaware Aware but Have Not Used Aware and Have Used |
| 46 | q19r | New car loans | 1 2 3 |
Unaware Aware but Have Not Used Aware and Have Used |
| 47 | q20r | Late model car loans | 1 2 3 |
Unaware Aware but Have Not Used Aware and Have Used |
| 48 | q21r | Older model car loans | 1 2 3 |
Unaware Aware but Have Not Used Aware and Have Used |
| 49 | q22r | Household goods loans | 1 2 3 |
Unaware Aware but Have Not Used Aware and Have Used |
| 50 | q23r | Recreational loans | 1 2 3 |
Unaware Aware but Have Not Used Aware and Have Used |
| 51 | q24r | Share collateralized loan | 1 2 3 |
Unaware Aware but Have Not Used Aware and Have Used |
| 52 | q25r | IRA loans | 1 2 3 |
Unaware Aware but Have Not Used Aware and Have Used |
| 53 | q26r | Line of credit loans | 1 2 3 |
Unaware Aware but Have Not Used Aware and Have Used |
| 54 | q37r | 1 2 3 4 5 |
Very Poor Poor Average Good Excellent |
|